You have just invested in a cutting-edge AV system, or made a significant upgrade to your current one. Meetings, team collaboration, and presentations are running friction-free. So, what happens when the system needs an important update, or an unexpected hiccup occurs? That’s when the question of a service contract enters the picture. Do I need an AV service contract and is the investment worth it?
Understanding the role of AV service contracts can help answer that question, and may be the difference between a minor interruption and maintaining day-to-day productivity.
Let’s explore 4 reasons how this decision impacts the long-term success of your AV investment.
Preventive Maintenance
Visits from technicians to regularly review an audio visual system are the best way to keep the system running at its peak, and maximize the life of equipment. During these visits technicians can catch potential problems before they become major issues. It also gives the technician the opportunity to ensure the equipment is properly calibrated, and that all software and firmware are up to date. Lastly, technicians take the time for physical cleaning of the system (dust it out!).
Making Jobs Easier
The Rethink Innovations team always trains staff after updating or installing a new system. With a service contract we are available to do so when new staff is onboarded or the team just needs a refresher. People’s jobs therefore become easier and less frustrating, since they know how to correctly operate the system. In addition, having this knowledge helps employees avoid accidental damage that could occur, such as forcing connections into wrong ports or using incorrect cleaning methods.
Business Productivity
Beyond protecting the investment in the system itself, a service contract helps maintain business productivity. If an issue arises or the system is down, having the contract eliminates the scramble of finding qualified help and who to call. Your immediate access to expert assistance can be the difference in a hiccup or enduring major down time with frustrated staff and clients.
Peace Of Mind
The biggest benefit. You should be leading your team and running the business, not worried about the AV system. Partnering with a professional, experienced AV integrator allows you the ability and freedom to concentrate on operations, sales, financials, and other departments. With a service contract in place you have the peace of mind that the AV technology is in the best hands possible.
In today’s business environment, a dependable, working AV system is super important to most companies. Having a service contract ensures the system is properly maintained, maximizes the life of it, and helps the business run with little interruption.
If you have any questions about the service contracts we offer – whether we installed your system or not – please contact us. We are happy to talk.